1. How is my confidentiality protected?
At K. Johns Consulting, your privacy is our priority. All information shared during your sessions is strictly confidential and protected under HIPAA regulations. Information will only be shared with your written consent, except in cases required by law, such as threats of harm to yourself or others or suspected abuse.

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2. Who has access to my health records?
Your health records are securely stored and only accessible to authorized personnel involved in your care. We follow strict confidentiality protocols to ensure your information is protected at all times.

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3. Does K. Johns Consulting accept insurance?
Currently, we do not accept insurance for our services. Payment is required in full at the time of scheduling or service delivery.

 

4. What payment methods are accepted?
We accept major credit cards, debit cards, and other forms of secure online payment. Payment details are provided during the scheduling process.

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5. Are refunds available if I miss an appointment or change my mind?
No, we do not offer refunds. If you need to reschedule, please contact us within the allowed timeframe to adjust your appointment. Missed appointments without proper notice will not be refunded or credited.

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6. How do I create or update my profile?
You can create or update your account and profile information through our secure patient portal. For assistance, contact our support team.

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7. Is billing provided for services?
We do not issue detailed billing statements, as services are paid upfront and in full. A receipt for your payment can be provided upon request.

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8. What happens if I forget my account login details?
If you forget your login details, you can use the "Forgot Password" feature on our website or contact our support team for assistance in resetting your account information.

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9. How do I ensure my information stays secure on the patient portal?
We use advanced encryption and security measures to protect your information on our patient portal. You can further secure your account by using a strong password and logging out after each session.

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10. What should I do if I have questions about payments or policies?
If you have any questions about our payment policies, accounts, or confidentiality, please contact us directly. We are happy to assist you and provide clarity on our practices.